Uncategorised · Feb 26, 2014
Feeling Blocked?
You are probably here because when you attempted to access a web service located on one of our servers you received a message indicating that your IP address has been blocked.
So what does this mean? It just means that we detected behavior from your location that was suspecious and was blocked from accessing our systems further until the cause of the problem can be located and, if necessary, repaired.
This could have been caused by something as simple as someone from your office trying to log onto their Email or another service with the wrong login name or password. After we detect serveral failed login attempts from the same location we will block that IP address temporarily (just in case it wasn't accidental).
In some circumstances it can be something that we see that behaves similar to a virus or malware program. This may be a "false positive" but we take precautions to help protect our customers and their data.
In most cases these premptive security mesaures are just temporary and they will automatically be reset after a few minutes. If it has been more than 15 minutes and you are still being directed here for assistance, you can request that we unblock your IP address for you...
Request to Unblock IP Address
First let's go over a few things real quick:
1. Have you been able to identify the problem that may have caused this to happen? If you share your internet connection with others in your office be sure that they have addressed their problem before continuing.
2. Are you on a public network such as a public WiFi connection at a hotel or at the local coffee shoppe? If you are we may not be able to respond to your request. Public internet connections can be blocked for being listed on published "black lists" that we subscribe to and your solution will be to move to a more secure area to access the resource you need.
3. Is your computer's software current and are your running an anti-virus program with up to date anti-virus signatures? If your computer is infected with a virus and this is the source of the problem, the next time we block the IP address it may be permenant.
4. Is this the first time that this has happened? If not, we may need additional information from you to see if we can help identify the problem. It could just be a glitch on our end that needs to be fixed so you don't have to go through this again.
5. Finally, are you a customer of ours? Although we investigate all requests we may not be able to assist you with problems that we have no control over. You may be directed to contact the owner of the website or service that you are accessing for further assistance.
Okay, now that we've scared you half to death, we really just want to make sure that you are aware of what may have caused our security system to block your IP address before you submit your request to have it removed!
By proceeding, you are requesting that StrataCorps review and process your request to remove the block for your IP address () and that you have read and understood your responsibilities listed above.
UNBLOCK ME!
Please allow up to one hour for requests to be received, evaluated, and processed. If we suspect any abuse or harmful behavior we reserve the right to permanently disallow all traffic from the reported IP address to any system that we manage. Please DO NOT CALL us for assistance with your computer, network, or other service.